Terms of Service

Entity: Reed Telehealth LLC (“Reed,” “we,” “us”)

1. Agreement

By accessing pep.myreed.co (and related pages) or using our telehealth services, you agree to these Terms. If you do not agree, do not use the site or services.

2. What Reed is

Reed facilitates clinician-guided telehealth evaluations and, when appropriate, prescription of compounded or other medications fulfilled through licensed U.S. pharmacy partners. Care is delivered through our telehealth platform partners. Reed does not provide emergency medical services.

3. Eligibility

You must be at least 18 years old and of legal age in your state to consent to telehealth and treatment. Services are currently available in 49 U.S. states. We do not currently serve California. Eligibility is confirmed during intake and may change based on law, licensing, and clinical judgment.

4. Not a guarantee of prescription

Submitting an assessment does not guarantee a prescription. A licensed provider reviews your information and decides whether treatment is appropriate.

5. Accounts and accuracy

You agree to provide accurate medical and contact information. Misrepresentation may result in denial of service and account termination.

6. Prohibited uses

You may not use the site to seek emergency care, obtain medications for others without authorization, violate law, or scrape/abuse the platform.

7. Intellectual property

Site content, branding, and materials are owned by Reed or its licensors. You may not copy or reuse them without permission.

8. Third-party links

Links to pharmacies, provider networks, or other sites are for information; their terms apply to their services.

9. Disclaimers

THE SITE AND SERVICES ARE PROVIDED “AS IS” TO THE FULLEST EXTENT PERMITTED BY LAW. SEE ALSO OUR MEDICAL DISCLAIMER AND PHARMACY & COMPOUNDING DISCLOSURE.

10. Limitation of liability

To the fullest extent permitted by law, Reed and its partners are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or services.

11. Changes

We may update these Terms. Continued use after posting means you accept the updated Terms.

12. Contact

For terms questions, contact the support channel listed on the site.