Privacy Policy

Entity: Reed Telehealth LLC (“Reed,” “we,” “us”)

1. Scope

This Policy describes how we collect, use, and share information when you use pep.myreed.co and its telehealth services. Health information may also be handled under HIPAA by covered entities in the care pathway (providers / platform). This Policy is a website notice and does not replace required HIPAA Notices of Privacy Practices from covered entities.

2. Information we collect

• Identifiers & contact: name, email, phone, address, state of residence
• Account / assessment: responses you submit about history, symptoms, and goals
• Payment: processed by payment providers (we do not store full card numbers on Reed systems when processed by a PCI-compliant processor)
• Technical: IP address, device/browser data, cookies/analytics as configured
• Communications: messages with support or care teams

3. How we use information

To operate the site, route assessments to licensed providers, coordinate pharmacy fulfillment when prescribed, process payments/refunds, prevent fraud, meet legal obligations, and improve services.

4. Sharing

We may share information with:

• Provider network partners for clinical review
• Pharmacy partners (a licensed U.S. 503A pharmacy) when a prescription is issued
• Telehealth / platform vendors needed to deliver care
• Payment processors, hosting, analytics, and professional advisors
• Advertising partners (Meta), as described in section 5
• Authorities when required by law

We do not sell your personal information for money. We do not share PHI for marketing in a manner prohibited by applicable law.

5. Cookies & analytics

We may use cookies or similar tools for site function and analytics. You can control cookies via browser settings where applicable.

When you pass the 18+ age gate we store:

• reed_gate_ok cookie: an age-confirmation flag plus a timestamp; expires after 30 days; strictly necessary
• reed_age_ok localStorage flag: records that you confirmed you are 18 or older

We use Cloudflare Turnstile for bot protection on the age gate and partner application form. Cloudflare may process technical data such as your IP address and browser and device signals to tell people from bots, and may store data in your browser's local storage for this purpose. See the Cloudflare Privacy Policy.

Partner program applications. If you apply to the Reed partner program, we collect the details you send (name, email, optional phone, platforms, handles, audience size and your answers) only to review your application and contact you about the program. We send them to our team by email through an email service provider, and we use Cloudflare Turnstile on the application form for bot protection. We don't sell this information. Please don't include health information in an application.

Email marketing. Our email marketing provider sets cookies on a few general pages of this site (the home page, Why Reed, Contact and Affiliates) to measure visits and clicks on our emails. It does not run on goal, product or catalog pages, or on the age gate. We never use your browsing of health or treatment pages to target ads or emails. To opt out, use the unsubscribe link in any of our emails, and clear or block cookies for this site in your browser settings.

Advertising (Meta). We use the Meta pixel on our general pages (home, Why Reed, Contact, Affiliates) to measure visits from our ads. During a consultation, our platform tells Meta when you start, create an account, reach checkout and purchase (with the order value), with your email, phone and account ID in hashed form, plus your browser type and Meta cookie IDs, so Meta can match it to an ad. We do not send Meta your treatment, your answers or the treatment page address. You can limit ad personalization in your Meta settings and block cookies in your browser.

6. Retention

We retain information as needed for care, operations, legal, and regulatory requirements, then delete or de-identify as appropriate.

7. Security

We use administrative, technical, and physical safeguards appropriate to the data. No method of transmission is 100% secure.

8. Your choices

Depending on your state, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to appeal denials. Contact us via the support channel on the site. Do not use email for urgent medical issues. For a medical emergency, call 911.

9. Children

Our site and services are only for adults 18 and older. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.

10. Changes

We may update this Policy and will revise the “Last updated” date.

11. Contact

Privacy questions: use the support channel on the site.